Shipping & Delivery Policy
1. Shipping Across India
We currently offer delivery services to most locations across India.
Delivery availability may depend on the serviceability of the customer’s PIN code and the courier network operating in that area.
Before placing an order, customers may contact our team to confirm delivery availability for their location.
2. Order Processing
Once an order is successfully placed and the required payment or advance payment has been received, our team will begin processing the order.
Orders are generally processed within 1–2 business days, subject to product availability and order verification.
Orders placed on Sundays or public holidays may be processed on the next working day.
You may receive an order confirmation through the contact details provided during checkout.
3. Delivery Time
Orders are generally delivered within approximately:
5–7 business days
from the date of dispatch.
Delivery times can vary depending on:
- Customer location
- PIN code serviceability
- Courier availability
- Weather conditions
- Public holidays
- Transportation delays
- Regional restrictions
- Unforeseen circumstances
Remote or difficult-to-service locations may require additional delivery time.
Estimated delivery times are not guaranteed delivery dates.
4. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and orders.
A 25% advance payment is required for COD orders, as currently stated on our website.
The remaining amount is payable according to the COD terms communicated at the time of order.
COD availability may depend on the customer’s PIN code, order value and courier serviceability.
5. Online Payment Orders
Customers may also choose available online payment methods.
Where applicable, customers may receive a discount for making full payment through supported payment methods.
The available payment methods and applicable offers will be displayed or communicated during the ordering process.
6. Shipping Charges
Applicable shipping charges, if any, will be communicated or displayed during the ordering process.
Shipping charges may vary depending on:
- Delivery location
- Order value
- Courier serviceability
- Shipping method
Any applicable shipping charges should be reviewed before completing the order.
7. Order Tracking
Once your order has been dispatched, tracking information may be shared through the contact details provided with the order.
Customers can use the tracking information to check the latest shipment status.
If tracking information does not update immediately, please allow some time for the courier system to register the shipment.
8. Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control.
These may include:
- Heavy rainfall or extreme weather
- Transportation disruptions
- Courier delays
- Public holidays
- Address-related issues
- Incorrect or incomplete contact information
- Remote-area delivery restrictions
- Operational issues with courier partners
If your order is significantly delayed, please contact our support team with your order number.
9. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information.
Please check the following before placing your order:
- Full name
- Complete delivery address
- PIN code
- Mobile number
- Landmark, where applicable
SwissReplicaHub may not be responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you realize that your address is incorrect, contact us as soon as possible before dispatch.
10. Failed Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its delivery policy.
If a customer is unavailable, provides an incorrect address or refuses to accept the shipment, the order may be returned to our facility.
Additional shipping or handling charges may apply if the customer requests re-shipment.
For COD orders, the treatment of any advance payment will be subject to the applicable cancellation and return terms.
11. Damaged Package
Customers should carefully inspect the package when it is delivered.
If the package appears significantly damaged or tampered with, please:
- Take photographs of the package before opening it.
- Record an unboxing video.
- Open the package carefully.
- Photograph the product and packaging.
- Contact SwissReplicaHub as soon as possible.
For damage-related claims, an unboxing video is strongly recommended because it helps us investigate the condition of the package and product at the time of delivery.
Please refer to our Return & Refund Policy for eligibility and claim requirements.
12. Product Inspection Before Dispatch
We take reasonable steps to inspect products before dispatch.
Product photographs may also be available on request before an order is finalized.
This inspection is intended to help ensure that the product dispatched corresponds with the customer’s order.
13. Delivery to Remote Areas
Some PIN codes may have limited courier serviceability.
If a particular location cannot be served by our available courier partners, we will contact the customer and discuss the available options.
14. Contact Us
For questions regarding shipping, delivery or order tracking, please contact our support team.
WhatsApp: +91 7776913951
When contacting us, please provide your order number so that we can locate your order quickly.
Short FAQ Section
I recommend adding these FAQs at the bottom of the page.
How long does delivery take?
Orders are generally delivered within 5–7 business days after dispatch, although the actual delivery time may vary depending on location and courier serviceability.
Do you provide Cash on Delivery?
COD may be available for selected locations. A 25% advance payment is required for COD orders.
Can I track my order?
Yes. Once your order is dispatched, tracking information may be shared with you through your registered contact details.
Do you deliver across India?
We offer delivery to most serviceable locations across India. Delivery availability depends on the courier network and PIN code.
What should I do if my package arrives damaged?
Take photographs and, preferably, record a continuous unboxing video. Contact us as soon as possible with your order details and supporting evidence.
What happens if I enter the wrong address?
Contact us immediately before dispatch. Once the order has been dispatched, changing the delivery address may not be possible.