Return & Refund Policy — SwissReplicaHub
At SwissReplicaHub, we want you to have a smooth and confident shopping experience. Every order is checked before dispatch, and we take care to ensure that the product delivered matches the product ordered.
Please read the following Return, Replacement and Refund Policy carefully before placing your order.
1. Eligibility for Returns
We accept return or replacement requests only in the following situations:
- The product received is damaged during transit.
- The product received is different from the product ordered.
- The product has a manufacturing defect that was present when received.
- The product received has a significant issue that was not disclosed on the product page.
A return or replacement request must be reported within 48 hours of delivery.
Requests submitted after this period may not be accepted.
2. Unboxing Video Requirement
For damage, missing parts or incorrect-product claims, customers are strongly advised to record a continuous unboxing video from the moment the package is opened.
The video should clearly show:
- The unopened package.
- Shipping label/order details.
- The package being opened.
- The complete product and accessories.
- Any visible damage or discrepancy.
This helps us verify transit damage or incorrect-product claims quickly.
Claims without sufficient photo/video evidence may be difficult to verify and may be declined.
3. Conditions for an Approved Return
If a return is approved, the product must:
- Be unused or only inspected for the reported issue.
- Be returned in its original packaging.
- Include all accessories supplied with the order.
- Include tags, manuals, warranty documents and other included items, where applicable.
- Not have scratches, dents, stains, water damage or signs of misuse.
- Not have been modified, opened, repaired or tampered with by the customer.
Products returned without the original packaging or accessories may be subject to rejection or deductions, where applicable.
4. Non-Returnable Situations
Returns or replacements generally will not be accepted for:
- Change of mind after purchase.
- Incorrect selection of model, colour, dial or strap after order confirmation.
- Minor differences in colour caused by photography, lighting or screen settings.
- Normal variation in finishing or appearance.
- Damage caused by improper use.
- Scratches or physical damage caused after delivery.
- Water damage caused by use beyond the stated water-resistance specification.
- Damage caused by accidental impact.
- Damage caused by unauthorized opening or repair.
- Products modified or adjusted by a third party.
- Normal wear and tear.
- Issues arising from failure to follow product-care instructions.
5. Return Process
To request a return or replacement, contact our support team within 48 hours of delivery.
Please provide:
- Order number
- Customer name
- Contact number
- Reason for the request
- Clear photographs of the product
- Unboxing video, where applicable
Our team will review the information and confirm whether the request qualifies for a return or replacement.
Please do not ship the product back before receiving return instructions from our team.
6. Replacement
Where a product is confirmed to have a manufacturing defect, transit damage or an incorrect item has been supplied, we may offer a replacement subject to product availability.
If the same product is unavailable, we may offer an alternative solution after discussing the available options with the customer.
7. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order.
Refunds may be processed after the returned product has been received and inspected.
Where applicable, refunds will be processed to the original payment method or through another mutually agreed payment method.
Shipping, payment-processing or other applicable charges may be non-refundable where permitted.
8. Cash on Delivery Orders
For COD orders, please note that SwissReplicaHub may require an advance payment before dispatch.
The website currently displays a 25% advance-payment requirement for COD orders.
If a customer refuses or cancels a COD shipment after dispatch, the advance payment may be subject to the applicable cancellation/return terms communicated at the time of ordering.
9. Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order.
Cancellation requests made before dispatch may be considered depending on the order status.
Once an order has been dispatched, cancellation may not be possible.
For COD orders involving an advance payment, the treatment of that payment will depend on the reason and timing of cancellation.
10. Warranty
SwissReplicaHub currently states that its watches come with a one-year warranty, with warranty details mentioned on individual product pages.
The warranty covers eligible manufacturing-related issues according to the warranty terms applicable to the particular product.
The warranty does not normally cover:
- Accidental damage
- Scratches
- Damage from impact
- Water damage beyond the stated specification
- Normal wear and tear
- Damage caused by unauthorized repairs
- Damage caused by misuse or improper handling
Please contact our support team if you experience a warranty-related issue.
11. Water Resistance
Water resistance varies by product.
Customers should check the water-resistance specification on the individual product page before exposing a watch to water.
Water resistance does not mean that a watch is suitable for swimming, diving or prolonged exposure to water unless specifically stated.
Water-related damage resulting from use outside the stated specification may not be covered under the return or warranty policy.
12. Product Images and Appearance
We make reasonable efforts to display products accurately.
However, the actual appearance of a product may vary slightly because of:
- Lighting conditions
- Photography
- Display settings
- Manufacturing variations
- Different batches or production runs
Such minor variations do not automatically qualify for a return.
13. Return Shipping
If the return is approved because:
- the wrong product was sent,
- the product arrived damaged, or
- a qualifying manufacturing defect is confirmed,
SwissReplicaHub will communicate the applicable return-shipping process to the customer.
For other approved returns, any applicable shipping or handling charges will be communicated before the return is processed.
14. Inspection
All returned products are subject to inspection.
A return may be rejected if the product:
- Shows signs of use or misuse;
- Has been damaged after delivery;
- Is missing accessories;
- Has been modified or repaired;
- Does not match the product originally shipped.
15. Contact Us
For return, replacement or warranty assistance, please contact SwissReplicaHub through our customer-support channels.
WhatsApp: +91 7776913951
Please include your order number when contacting us so that we can assist you more quickly.